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Master Collision Group

Your Repair Experts

Master Collision Group has a 24-hour hotline, so you can reach us after hours. There’s also 24-hour towing services to have your vehicle dropped off directly to one of our auto body collision shops close to your work or in your neighborhood.

Open Monday - Friday, and on Saturday Mornings!
​Free Estimates.  Lifetime Warranty.​  4 Convenient Locations.

FAQ: Questions?

If your question is not answered below, please feel free to email our corporate office 
or call us at 877-320-2886.

Simply stop by any one of our shops and ask for an Estimate. It takes about 15-20 minutes on average, depending on the amount of damage. If your vehicle is not safe to drive, have it towed to us.
>> Towing Companies
 >> Shop Locations

Note: Some insurance companies prefer to write their own estimate. That’s fine. They can come to our shop and write an estimate, or they can do one off-site (in which case, you just need to bring in a copy of their estimate when you have the vehicle repaired here).

No. You only need one. If your insurance company says you need more than one, let us know and we can work with them on your behalf.

*Call your insurance company and get a Claim Number. We’ll need that to get started.
*When your vehicle has been repaired, you will pay Master Collision Group your deductible. Your insurance company will issue a check for the remaining balance.
*If you’ve got rental car coverage, you can get a rental car. If you you don’t have rental car coverage - ask us about our Rental Car Assistance Program.
*It’s YOUR vehicle, so it is YOUR choice where you want it repaired even if your insurance company suggests an alternate repair shop, you make the final shop decision.

*Make sure to write down all of their information - Name, Address, Phone, Car Make/Model, and their Insurance Company. We will need a Claim Number to get started.
*The person that caused the damage to your vehicle should be liable for the repairs, and so their insurance company will be paying.
*In this situation, you are the “Claimant”. As a Claimant, you will not be responsible for any deductible. You will also be eligible for rental car coverage too.

This is based on the amount of work that needs to be done. Your Estimator should be able to give you a projected “done date” - providing there are not delays -
for example: a parts delay would set the repair schedule back.

It stands for Direct Repair Program. This is what insurance carriers call those companies that they prefer to do business with, and therefore, make it easier to process paperwork. Master Collision Group is a DRP for most major insurance carriers.



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